If you have any queries what-so-ever, please do not hesitate to contact me. I will be more than happy to help! My contact details are at the bottom of this page.

 

ORDERING

Ordering online is easy. I have a simple, easy to navigate site with a full product catalogue and a clear and concise shopping basket system that only takes a couple of clicks for you to order what you want!  

All products come with a full description of the product, and further information such delivery costs. 

All prices are in UK Pounds Sterling £ (GPB). You can pay either by Paypal, or by credit or debit card using Stripe. Both have secure SSL payment environments. Card payments are governed by Stripe's privacy policy. The delivery address details are entered during checkout. We only accept orders for delivery to the buyers billing address. 

Discount codes:

If you have a discount code, then please add it into the coupon box at the checkout screen, and your total saving will be automatically calculated for you. Discounts cannot be applied retrospectively, so make sure you enter the code at the time of placing your order, or you will lose the benefit. Percentage discounts do not apply to postage, which is added at the end of your order. 

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DELIVERY ADDRESSES & PAYMENT INSTRUCTIONS

The delivery address as given at the time of payment is the only address to which I can ship. Therefore delivery addresses can not be amended or changed after the payment has been made. Orders with incorrect delivery addresses will need to be cancelled.

Please note: I do not deliver to transient addresses (hotels, camp sites etc); deliveries to communal buildings (offices etc) may be delivered to reception only, where any signature obtained constitutes a successful delivery. 

 

ORDER CONFIRMATION & ACCEPTANCE

Once you have placed and paid for your order, the automatic system will send you a confirmation email. You may also receive a confirmation of payment from Paypal. So please be careful to enter your email address correctly and be sure to check your email regularly. 

I then manually check the details of your order and if all the delivery details are correct, I will confirm via email that your order has been accepted and is being processed for dispatch. 

Almost all orders go through without a hitch! However, if we encounter any problems with your order, such as invalid delivery address, then I will need to contact you to query these. In the unlikely event that I can not accept your order, you will be notified by email that your order has been cancelled and a full refund issued through the payment method you used (Paypal or Stripe).

 

DELIVERY CHARGES & DISPATCH INFORMATION

Most items are able to be shipped, and all are sent using recorded delivery, so they will require a signature on delivery. There are a few larger framed pieces which are available for collection only.

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UK Postage costs:

Cards & A4 prints <100g - £2.50

Cards & A4 prints <250g - £2.95

Cards & A4 prints <500g - £3.50

Cards & A4 prints >500g - £3.95

Small parcels  <2kg - £4.50

Larger parcels >2kg - £14.95

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Europe Postage Costs: Click here to see all countries included in Europe

Please note there is no "large letter" service outside of UK, so all items are sent as small parcels.

All items sent using Royal Mail Tracked & Signed, where available. 

Parcel <250g - £9.95

Parcel <500g - £11.50

Parcel <1kg - £13.50

Parcel <2kg -£15.50

Sorry but we can't ship single parcels to international destinations that weigh more than 2kg

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International Beyond Europe Postage Costs:

Please note there is no "large letter" service outside of UK, so all items are sent as small parcels

All items sent using Royal Mail Tracked & Signed, where available

Parcel <100g - £10.95

Parcel <250g - £11.95

Parcel <500g - £14.95

Parcel <1kg - £19.50

Parcel <2kg -£23.50

Sorry but we can't ship single parcels to international destinations that weigh more than 2kg

 

All items will be carefully packaged and if necessary the parcel(s) labelled as fragile. They will be sent via tracked mail, and are usually dispatched within two working days after payment has been received, where possible. For your convenience and peace of mind, you will be sent the tracking information by email. 

 

RETURNS & REFUNDS

Your purchase is covered by the Consumer Contracts Regulations (previously Distance Selling Regulations). Your consumer rights allow you to cancel your order within 14 days of receipt of your purchase. 

Please note:

 

• Buyer pays return postage. You are advised to use a tracked service and obtain a tracking number.

• Items must be returned within 14 days of notification of your intention to cancel.

• Refunds will be issued within 14 days of receipt and checking of the goods upon their return. 

• New items must be returned as delivered: unopened and unused. Where items have been handled more than necessary, we reserve the right to deduct necessary costs. 

• Tailor-made and bespoke products (those made to order) are exempt - you have no legal right to cancel.  

If you wish to return your item, please contact me directly for return information. 

 

If you have any problems with your order, please contact me directly and we will be happy to help.

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CONTACT

You can contact me here

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SITE SECURITY
This site, vlgstudios.com is a safe and secure site. Your concerns are my concerns and I always endeavour to provide you with the highest level of security both off and online. My webhosts provide a guaranteed 100% virus-free and malware-safe online environment. 
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Payment and credit card security - Online credit card payments are processed through Paypal or Stripe, within their secure SSL payment environments. These are the most secure methods of paying online as no card details come to us in any form. 

​E-mail security - All our incoming and outgoing e-mail is automatically scanned with the latest anti-virus software.

Credit card fraud - We work in conjunction with payment processors to combat credit card fraud. All possible steps are taken to try to ensure that we do not accept payments or orders where cards are suspected of being fraudulently used. 

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Cookies Explained

This site uses cookies. These are are a safe and necessary simple type of computer code that allows ours and many other websites to function properly. They are used on the site to keep track of the contents of your basket, and to transfer information over to the payment providers for payment. 

They are also used on this site to provide site usage data analysis using Google Analytics. This allows me to keep improving this site in order to enhance your user experience. Site analysis data such as these are completely anonymous.

All data are held in accordance with my internal data protection and privacy policies (see below).

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By using this site and the checkout facility you are confirming that you agree to the use of cookies on our site.

For detailed information regarding our use of cookies please click here COOKIES 

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PRIVACY POLICY
I do not disclose customer's or recipient's information to third parties, except for the purposes of processing, effecting and dispatching orders where necessary.​ The personal information which is held by this site is held securely in accordance with internal data protection procedures, security policy and English law.​ I do not send unsolicited (or spam) e-mail. I will e-mail you with regards to an order you have placed or an enquiry you have made, or when you have subscribed to newsletters. 
​Data collected by this site are used to take and fulfil customer orders, administer and enhance the site and service, and I only disclose information to third-parties for delivery purposes, and where permission is granted for the purposes of publicity (see below).

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Publicity

You are more than welcome to send me your pictures of your commissions in situ in their new homes or other locations. You can send them via e-mail, via my facebook page or via any social media platform. Please note that by sending me your images, or tagging me or my page(s) in posts in publicly visible social media, you are agreeing to my use of your image(s) and associated information for the purposes of publicity and marketing in any media.

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COPYRIGHT

For all work, including original artwork, printed materials, photographs and other products, copyright remains the sole property of the artist. 
No reproductions or modifications of the artwork can be made, whether digital, printed or any in other media without the express prior written permission of the artist, Vanessa Grundy.
Digital communication of the unaltered artwork to the public ("photo sharing") without prior written consent from the artist is limited to low resolution images suitable for mobile electronic equipment and social media (where low resolution equals <500Kb and maximum pixel size of the largest dimension of 300 pixels).

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CONTACT DETAILS

You can contact me here

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