If you have any queries what-so-ever, please do not hesitate to contact me. I will be more than happy to help! My contact details are at the bottom of this page.

​

ORDERING

Ordering online is easy. I have a simple, easy to navigate site with a full product catalogue and a clear and concise shopping basket system that only takes a couple of clicks for you to order what you want!  

All products come with a full description of the product, and further information such delivery costs. 

All prices are in UK Pounds Sterling £ (GPB). You can pay either by Paypal, or by credit or debit card using Stripe. Both have secure SSL payment environments. Card payments are governed by Stripe's privacy policy. The delivery address details are entered during checkout. We only accept orders for delivery to the buyers billing address. 

Discount codes:

If you have a discount code, then please add it into the coupon box at the checkout screen, and your total saving will be automatically calculated for you. Discounts cannot be applied retrospectively, so make sure you enter the code at the time of placing your order, or you will lose the benefit. Percentage discounts do not apply to postage, which is added at the end of your order. 

​

DELIVERY ADDRESSES & PAYMENT INSTRUCTIONS

The delivery address as given at the time of payment is the only address to which I can ship. Therefore delivery addresses can not be amended or changed after the payment has been made. Orders with incorrect delivery addresses will need to be cancelled.

Please note: I do not deliver to transient addresses (hotels, camp sites etc); deliveries to communal buildings (offices etc) may be delivered to reception only, where any signature obtained constitutes a successful delivery. 

 

ORDER CONFIRMATION & ACCEPTANCE

Once you have placed and paid for your order, the automatic system will send you a confirmation email. You may also receive a confirmation of payment from Paypal. So please be careful to enter your email address correctly and be sure to check your email regularly. 

I then manually check the details of your order and if all the delivery details are correct, I will confirm via email that your order has been accepted and is being processed for dispatch. 

Almost all orders go through without a hitch! However, if we encounter any problems with your order, such as invalid delivery address, then I will need to contact you to query these. In the unlikely event that I can not accept your order, you will be notified by email that your order has been cancelled and a full refund issued through Paypal.

 

DELIVERY CHARGES & DISPATCH INFORMATION

Most items are able to be shipped. There are a few larger framed pieces which are available for collection only.  

Delivery to all UK destinations is based upon shape and weight of the package. Each item product page shows you the packaged weight of that item, so that you can see how much your postage will cost as you go along. In most cases, this means that ordering more than one of an item will not increase your postage charge. 

​

UK Postage costs:

Cards & A4 prints <100g - £2.25

Cards & A4 prints <250g - £2.75

Cards & A4 prints <500g - £3.00

Cards & A4 prints >500g - £3.95

Small parcels  <2kg - £4.50

Larger parcels >2kg - £14.95

​

Europe Postage Costs:

Please note there is no "large letter" service outside of UK, so all items are sent as small parcels.

All items sent using Royal Mail Tracked & Signed, where available

Parcel <250g - £9.95

Parcel <500g - £11.50

Parcel <1kg - £13.50

Parcel <2kg -£15.50

Sorry but we can't ship single parcels to international destinations that weigh more than 2kg

​

International Beyond Europe Postage Costs:

Please note there is no "large letter" service outside of UK, so all items are sent as small parcels

All items sent using Royal Mail Tracked & Signed, where available

Parcel <100g - £10.95

Parcel <250g - £11.95

Parcel <500g - £14.95

Parcel <1kg - £19.50

Parcel <2kg -£23.50

Sorry but we can't ship single parcels to international destinations that weigh more than 2kg

 

All items will be carefully packaged and if necessary the parcel(s) labelled as fragile. They will be sent via tracked mail, and are usually dispatched within two working days after payment has been received, where possible. For your convenience and peace of mind, you will be sent the tracking information by email. 

 

RETURNS & REFUNDS

Your purchase is covered by the Consumer Contracts Regulations (previously Distance Selling Regulations). Your consumer rights allow you to cancel your order within 14 days of receipt of your purchase. 

Please note:

 

• Buyer pays return postage. You are advised to use a tracked service and obtain a tracking number.

• Items must be returned within 14 days of notification of your intention to cancel.

• Refunds will be issued within 14 days of receipt and checking of the goods upon their return. 

• New items must be returned as delivered: unopened and unused. Where items have been handled more than necessary, we reserve the right to deduct necessary costs. 

• Tailor-made and bespoke products (those made to order) are exempt - you have no legal right to cancel.  

If you wish to return your item, please contact us directly for return information. 

 

If you have any problems with your order, please contact me directly and we will be happy to help.

​

CONTACT

You can contact me here

​

SITE SECURITY
This site, vlgstudios.com is a safe and secure site. Your concerns are my concerns and I always endeavour to provide you with the highest level of security both off and online. My webhosts provide a guaranteed 100% virus-free and malware-safe online environment. 
​
Payment and credit card security - Online credit card payments are processed through Paypal or Stripe, within their secure SSL payment environments. These are the most secure methods of paying online as no card details come to us in any form. 

​E-mail security - All our incoming and outgoing e-mail is automatically scanned with the latest anti-virus software.

Credit card fraud - We work in conjunction with payment processors to combat credit card fraud. All possible steps are taken to try to ensure that we do not accept payments or orders where cards are suspected of being fraudulently used. 

​

Cookies Explained

This site uses cookies. These are are a safe and necessary simple type of computer code that allows ours and many other websites to function properly. They are used on the site to keep track of the contents of your basket, and to transfer information over to the payment providers for payment. 

They are also used on this site to provide site usage data analysis using Google Analytics. This allows me to keep improving this site in order to enhance your user experience. Site analysis data such as these are completely anonymous.

All data are held in accordance with my internal data protection and privacy policies (see below).

​

What are Cookies? 

We use the term cookie to describe cookies and similar technologies such as tags and pixels. Cookies are small data files that websites place on your computer, laptop or mobile device.

 

Our use of Cookies 

We use Cookies for the following purposes: 

• To improve the performance of our website by understanding which parts work well, and which don't.

• To measure how effective our online advertising and marketing communications are.

• To enable us to collect information about how you and other people use our websites.

• To improve your experience on our website, for example we use Cookies to remember the products you’ve put in your basket for transfer to the payment system.

 

We use the following Cookies: 

Strictly necessary Cookies. These are Cookies that are required for the operation of our website. They are necessary for the safety, security and integrity of the site. For example, they help support the structure of the pages that are displayed to you, help to improve navigation and allow you to return to pages you have previously visited. This type of Cookie only lasts for the duration of the time you are visiting the website. When you leave the website they are deleted automatically. 

Performance Cookies or analytical Cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. The data are aggregated and anonymised, which means we cannot identify you as an individual. 

Functionality Cookies. These are used by your device to recognise you when you return to our website (e.g. your history and cache). These Cookies will remain on your device until you choose to clear them. 

Targeting Cookies. Currently we do not use targeted advertising nor have third party advertisers on our website, so we do not use targeting cookies. However, targeting cookies which recognise your use of our website may be used by your browser, your ISP and / or mobile provider or by any other third-party application running on your device. These Cookies may collect information about your browsing habits and allow those external services to show you adverts while you are browsing other sites on the internet. They are set by those third parties. They help them to understand the performance of their marketing activities and improve the relevance of the adverts that you see on their websites.

 

Blocking or restricting Cookies. You can stop Cookies being used on your device by activating the setting on your browser that allows you to block the deployment of all or some Cookies.

Please visit http://www.whatarecookies.com/ to find out how.

Please note, if you use your browser settings to block Cookies you may not be able to access all or parts of our site.

 

By using this site and the checkout facility you are confirming that you agree to the use of cookies on our site.

​

PRIVACY POLICY
I do not disclose customer's or recipient's information to third parties, except for the purposes of processing, effecting and dispatching orders where necessary.​ The personal information which is held by this site is held securely in accordance with internal data protection procedures, security policy and English law.​ I do not send unsolicited (or spam) e-mail. I will e-mail you with regards to an order you have placed or an enquiry you have made, or when you have subscribed to newsletters. 
​Data collected by this site are used to take and fulfil customer orders, administer and enhance the site and service, and I only disclose information to third-parties for delivery purposes, and where permission is granted for the purposes of publicity (see below).

​

Publicity

You are more than welcome to send me your pictures of your commissions in situ in their new homes or other locations. You can send them via e-mail, via my facebook page or via any social media platform. Please note that by sending me your images, or tagging me or my page(s) in posts in publicly visible social media, you are agreeing to my use of your image(s) and associated information for the purposes of publicity and marketing in any media.

​

COPYRIGHT

For all work, including original artwork, printed materials, photographs and other products, copyright remains the sole property of the artist. No reproductions or modifications of the artwork can be made, whether digital, printed or any in other media without the express prior written permission of the artist, Vanessa Grundy.
Digital communication of the unaltered artwork to the public ("photo sharing") without prior written consent from the artist is limited to low resolution images suitable for mobile electronic equipment and social media (where low resolution equals <500Kb and maximum pixel size of the largest dimension of 300 pixels).

​

The entire content included in this site, including but not limited to text, graphics or code is the copyrighted property of VLG Studios and is protected by international copyright law. You may display or print portions of the material from the different areas of the site solely for your own non-commercial use. Any other use, including but not limited to the reproduction, distribution, transmission, resale, lease, public display or performance of the content of this site is strictly prohibited. All rights not expressly granted to you are reserved by VLG Studios.

​

TYPOGRAPHICAL ERRORS 
​
Spelling errors - I have tried to the best of my ability to ensure that all spellings on this site are correct, including those of place names. VLG Studios cannot guarantee, however, that there are no spelling errors on the site and ask for your patience and understanding. 

​

Pricing errors - In the event that a product is mistakenly listed at an incorrect price, VLG Studios reserve the right to refuse or cancel any orders placed for a product listed at the incorrect price. VLG Studios reserve the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit / debit card / Paypal account charged. If you have already paid for the purchase and your order is cancelled, VLG Studios shall issue a refund to your card for the amount of the incorrect price and VLG Studios will notify you of this by e-mail.

​

​LIMITATION OF LIABILITY ​

​

In no event will VLG Studios be liable for any damages including, without limitation, indirect or consequential damages, or any damages whatsoever arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortuous action, arising out of or in connection with the use of the site.

​

​DISCLAIMER ​

​

VLG Studios does not warrant that the functions contained in the website will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. This site and the information, names, images, pictures, logos and icons regarding or relating to VLG Studios and its products and services (or to third party products and services), is provided "as is" and on an "is available” basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. 

​

GENERAL 

​

We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the VLG Studios web site from time to time. VLG Studios will post any changes on the site and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access this web site. Changes will be effective immediately after the posting of any such change and all subsequent dealings between you and us shall be under the new terms and conditions. Additionally, we reserve the right to suspend, restrict or terminate access to the VLG Studios site for any reason at any time.

​

These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the VLG Studios website, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

​

VLG Studios shall ensure that VLG Studios comply with the requirement of all current data protection legislation including, without limitation, the Data Protection Act 1998 (as replaced, modified or re-enacted from time to time, and the GDPR). We shall only use personal data received from you for the purpose of fulfilling our obligations under these Terms and Conditions and as stated in our Privacy Policy.

​

A person who is not a party to the agreement between you and VLG Studios has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Terms and Conditions but this does not affect any right or remedy which exists apart from that Act. 

​

Save in respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.

​

Your purchase will be deemed to have occurred in the UK. These Terms and Conditions shall be governed by and construed in accordance with English Law and the parties agree to submit to the exclusive jurisdiction of the English courts.

​

CONTACT

​

If you need to get in touch with me for any reason, please use the contact form available here, thank you. 

​

​